Privacy Policy

Locked ("LCKD", "we", "us") is operated by GETL CKD LLC. We collect information you provide directly and information collected automatically:

Information you provide:

• Account information (first name, last name, email, username) via Clerk authentication
• Date of birth, which we ask for when you sign up or, for accounts created before we asked for it, before your first withdrawal
• Payment information (processed by PayPal — we do not store card numbers)
• Profile information (avatar, gaming preferences)
• Match data (game choices, stakes, results, dispute evidence)
• Communications (chat messages during matches, support requests)

Information collected automatically:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, match history)
• IP address and approximate location
• Cookies and similar tracking technologies

Analytics and advertising: we and third-party analytics and advertising providers use cookies, pixel tags, and similar technologies to understand how the Service is used and to measure our advertising. These providers may collect information about your activity on the Service under their own privacy policies.

We use collected information to:

• Provide, maintain, and improve the LCKD platform
• Process transactions and manage your wallet
• Verify identity for withdrawals and fraud prevention, including checking that the name on your account matches the name on your payment account
• Confirm that you are 18 or older and eligible to use the Service
• Facilitate match creation, matchmaking, and dispute resolution
• Send notifications about match status, results, and account activity
• Detect and prevent fraud, cheating, and prohibited conduct
• Comply with legal obligations
• Analyze usage patterns to improve user experience

We do not sell your personal information. We may share information with:

• Other players: Your username, avatar, match history, and win rate are visible to other users
• Payment processors: PayPal processes your payment transactions under their own privacy policy
• Authentication providers: Clerk manages authentication under their privacy policy
• Chat providers: Stream powers in-match chat under their privacy policy
• Law enforcement: When required by law, subpoena, or court order
• Service providers: Third parties who help operate our platform (hosting, analytics, advertising measurement) under strict data protection agreements

We implement industry-standard security measures to protect your information:

• All data transmitted over HTTPS with TLS 1.3 encryption
• Payment processing through PCI-compliant third parties
• Access controls and authentication for all systems
• Regular security audits and monitoring
• Escrow funds held securely and tracked with full audit trails

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account data (including your name and date of birth): Retained while your account is active and for 30 days after deletion request
• Transaction records: Retained for 7 years for financial compliance
• Match history: Retained for the lifetime of your account
• Dispute evidence: Retained for 1 year after resolution
• Chat messages: Retained for 90 days after match completion

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, email us at support@getlckd.com from the email address registered on your account.

We use cookies and similar technologies for:

• Essential cookies: Required for authentication and platform functionality
• Analytics cookies: Help us understand how users interact with the platform
• Advertising cookies: Measure the results of our ads
• Preference cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent the platform from functioning properly.

LCKD is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

For privacy-related questions or to exercise your data rights, email support@getlckd.com, or write to GETL CKD LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

We send notices about your account and this policy to the email address you registered with; that is our official channel. Our Instagram and WhatsApp community are for informal support only.